Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services.

Information We Collect

We collect the following types of information when you use our services:

Personal information such as your full name, phone number, email address, and delivery address
Order information including products purchased, quantities, order history, and payment details

How We Use Your Information

We use the information we collect for the following purposes:

To process, fulfill, and deliver your orders, including coordinating with shipping and delivery services
To communicate with you regarding your orders, customer service inquiries, and important service updates
To provide customer support and resolve any issues related to your orders or account
To improve our services, analyze usage patterns, and enhance the customer experience

Data Protection and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Important Privacy Commitment:

We do not sell, rent, or share your personal information with third parties for their marketing purposes. The only circumstances in which we may disclose your information are:

To fulfill your orders and coordinate with shipping and delivery partners
When required by law or to protect our legal rights

Your Rights and Choices

You have several rights regarding your personal information:

The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information, subject to certain legal obligations

To exercise any of these rights or if you have any privacy-related concerns, please contact us at admin@valomerch.com.

This Privacy Policy may be updated from time to time. Any significant changes will be communicated through our website or by direct communication. Your continued use of our services following such changes constitutes acceptance of the revised policy.